HCAI Charter

Charter of Homecare Association of India was formally released on 15th August 2025

This Charter sets out the purpose, principles, and responsibilities of the Homecare Association of India. It defines how members commit to safe, ethical, and accountable home-based care, and how the association serves patients, caregivers, providers, and the health system.

The Charter acts as a shared reference for conduct, quality, and collaboration across the homecare sector in India.

Purpose of the Charter
The Charter exists to provide clarity and alignment across a fast-growing and diverse homecare ecosystem.

• Define shared values and responsibilities for members
• Set expectations for ethical and safe care at home
• Promote trust among patients, families, and institutions
• Guide policy engagement and sector development

Principles We Commit To
All members of HCAI agree to uphold these principles.

• Patient safety, dignity, and informed consent
• Ethical service delivery and fair practices
• Respect for caregivers and workforce protections
• Compliance with clinical, legal, and data protection norms
• Transparency in outcomes and communication

Scope of the Charter
This Charter applies to all HCAI members and partners, across service models and geographies.

• Clinical and non-clinical homecare services
• Digital health and remote monitoring solutions
• Workforce training and staffing models
• Partnerships with hospitals, insurers, and public systems

Member Responsibilities
By joining HCAI, members commit to the following.

• Adhere to HCAI standards and guidelines
• Participate in quality improvement and learning efforts
• Maintain accurate records and responsible reporting
• Address complaints and grievances in good faith
• Support sector credibility through ethical conduct

Review and Evolution
Homecare is evolving. This Charter will be reviewed periodically to reflect changes in care models, regulation, and public needs. Member input forms a core part of this process.